Shipping Information
28-Day Returns
At Freckle Friends Clothing, we offer efficient and environmentally friendly shipping options across the globe. Please be aware that the estimated shipping times provided are for reference only. Additionally, online orders are not processed during weekends or public holidays.
Given the increased number of orders following our latest collection release, there might be slight delays in dispatching your order compared to our usual timelines. We sincerely appreciate your patience. Rest assured, our team is diligently working to reduce any backlog and dispatch your order at the earliest opportunity. Thank you for your understanding.
We are committed to ensuring your shopping experience with us is exceptional!
- Return Window : Items must be returned within 28 days from the delivery date.
- Final Sale Items : Items on sale and hygiene-list products are considered final sale and cannot be returned.
- Refund Policy: Refunds are not offered for sales items, change of mind, or incorrect sizing.
- Incorrect or Faulty Items :
- Customers who receive an incorrect item or products with manufacturing faults must contact customer support within 7 days of receiving the item. - Quality control is conducted on every item prior to dispatch and upon receiving returns.
- Care When Trying On Products :
- Customers are urged to take due care when trying on products.
- Items that are intentionally damaged or do not comply with the returns policy will be declined and returned to the customer. - Return Shipping Costs : Freckle Friends Clothing is not responsible for return shipping costs.
- Store Credit and Refunds : Store credit or refunds are not issued for original shipping charges and digital products such as shipping guarantee or shipping protection.
This policy outlines the procedures and limitations for returning items to Freckle Friends Clothing. Customers are encouraged to review these terms before making a purchase.